Refund Policy

At Modernoura, your satisfaction is our priority. If you're not fully happy with your order, we’re here to help.

 

🛍️ Eligibility for Refunds

Refunds are available for items returned within 10 days of delivery.

 

To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it.

 

Proof of purchase (order confirmation or receipt) is required to process a refund.

 

📦 Return Process

Contact our support team at modern@modernoura.com to initiate a return.

Once your return is approved, you’ll receive return instructions, including the return address.

 

After we receive and inspect your returned item, we’ll notify you of the refund status.

 

⏳ Refund Timeline

If approved, your refund will be processed within 3 business days.

 

A credit will automatically be applied to your original method of payment. Please allow additional time for your bank or credit card company to post the refund.

 

❌ Non-Refundable Items

The following items are not eligible for refunds:

Sale or discounted items

Gift cards

Perishable or custom-made products (if applicable)

Any item not in original condition, or returned beyond the 10 days window

💡 Late or Missing Refunds

If you haven’t received a refund yet:

First, recheck your bank account.

Then contact your credit card company — it may take some time before your refund is officially posted.

Next, contact your bank. There’s often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at modern@modernoura.com .